Privacy Policy

1. Overview

Tacoma Axe Throwing LLC ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit tacomaaxe.com, make a reservation, or interact with our services online or in person.

By using our website or booking services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Contact details such as your name, email address, and phone number when you make a reservation or contact us.
• Payment and billing information when booking sessions or purchasing merchandise.
• Information submitted through waiver forms, feedback forms, or event inquiries.
• Voluntary information such as demographic details or preferences you share with us.

Information Collected Automatically

• Browser type, IP address, device identifiers, and usage data through cookies or similar technologies.
• Website traffic, session duration, and interaction data via Google Analytics and other analytics providers.
• Booking metadata (e.g., lane selection, reservation time) through our booking provider, RKD Solutions.

3. How We Use Your Information

We use the information we collect to:

• Process and manage reservations, payments, and waivers.
• Communicate with you, including confirmations, reminders, and updates.
• Send marketing communications or promotional offers (with your consent).
• Improve our website, customer experience, and internal business operations.
• Comply with legal obligations and respond to lawful requests.
• Detect, prevent, or address fraud, security, or technical issues.

4. Information Sharing and Disclosure

We do not sell personal information. We share data only as necessary to operate our business, including with:

• Service Providers: Vendors and partners who assist in hosting, booking, payment processing, analytics, marketing, or email delivery.
• Legal Requirements: Law enforcement or government agencies if required to comply with legal obligations or protect our rights and property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to continued protection under this Policy.

All third-party processors are bound by confidentiality and data protection obligations.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website performance.

You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect the functionality of certain website features.

6. Payments and Financial Data

• Payments for reservations or merchandise are handled by third-party payment processors such as Stripe or other PCI DSS–compliant providers.
• Your payment details are transmitted securely and are not stored on our servers.
• We retain limited transaction data (e.g., date, amount, last four digits of the card) for receipts and accounting purposes.

7. Third-Party Booking Services

We partner with RKD Solutions for online bookings, waivers, and customer management.

When you make a reservation or sign a waiver through RKD's platform, your data is processed in accordance with RKD's privacy practices in addition to ours.

You can review their privacy policy at: https://rkdsolutions.com/privacy-policy

8. Analytics and Advertising

We use Google Analytics to understand how visitors use our website. Google Analytics collects data such as your IP address, browser type, referring website, and pages visited.

Google may use this data to personalize ads across its network. You can learn how Google uses your data here: https://policies.google.com/technologies/partner-sites

You can opt out of Google Analytics tracking using the Google Analytics Opt-Out Browser Add-on or your Google Ad Settings.

9. Data Retention and Security

• We retain your personal information only as long as necessary for legitimate business or legal purposes.
• We use administrative, technical, and physical safeguards (including encryption, secure connections, and limited access) to protect your data.
• However, no online system is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access and request a copy of the information we hold about you.
• Request correction, deletion, or restriction of your data.
• Withdraw consent or opt out of marketing communications.
• Object to certain data uses or request portability of your data.

To exercise any of these rights, contact us at privacy@tacaxe.com. We may need to verify your identity before processing requests.

11. Legal Basis for Processing (EEA Visitors)

For visitors from the European Economic Area (EEA), we process personal data based on:

• Your consent (e.g., subscribing to marketing or submitting forms),
• The performance of a contract (e.g., processing bookings or payments),
• Compliance with legal obligations, or
• Our legitimate interests in improving and marketing our services.

12. Data Storage and Transfers

Your data may be stored and processed in the United States, where data protection laws may differ from those in your country.

By using our website and services, you consent to the transfer of your information to the U.S.

13. Children's Privacy

Our services are not directed toward children under 13, and we do not knowingly collect personal information from them.

If you believe we have collected information from a child without parental consent, please contact us so we can delete it.

14. Limitation of Liability

To the fullest extent permitted by law, Tacoma Axe Throwing LLC is not liable for any damages resulting from unauthorized access, disclosure, alteration, or destruction of your information by third parties, including service providers, hosting platforms, or payment processors.

15. Changes to This Policy

• We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
• The latest version will always be posted at tacomaaxe.com/privacy, with an updated "Last Updated" date.
• If material changes are made, we will notify users by email or a prominent notice on our website.

16. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, contact us at: